Frequently Asked Questions(FAQ)

A Peer Support Specialists uses lived experiences to connect with people who are having life challenges. The PSS/Peer Operator will support you by listening and validating your concerns, offering resources, providing coping strategies and linking you to the right level of care. Peer Support is not just for the person struggling but also for the families/friends of someone who is struggling.
A Peer Support Specialist is someone that has life experience with a mental health diagnosis and/or substance abuse issue; and is in recovery and able to role model living life to its fullest potential. Peer Support Specialist must be certified and go through a rigorous two- week training that is equivalent to a three-unit college credit class.
No, we are able to offer this service free through the CalMHSA - Mental Health Services Act. TakemyHand™ is Riverside University Health System – Behavioral Health’s contribution to [email protected], a CALMHSA Innovation Project. The objectives behind the [email protected] collaboration are to detect and acknowledge mental health symptoms sooner; reduce stigma; increase access to the appropriate level of support and care; and increase purpose, belonging and social connectedness of those we serve.
TakemyHand™ grew out of a desire to engage Riverside residents in a new, easily accessible way. It is an online chat that works on a PC, laptop, tablet, iPad, and your smartphone.
TakemyHand™ is an anonymous platform which does not collect any identifying information and does not sell any of your information. What information you provide under the terms of service is used for data collection to better provide an understanding of how TakemyHand™ can better serve the community.
TakemyHand™ Peer Chat is intended for use by consumers ages 16 and older. Because we care about children and the special challenges they face, RUHS – BH consumers under the age of 16 are strongly discouraged from utilizing this resource and will be provided with information to connect with Children’s Services.
Anyone (16 and older) from Riverside County who is looking for emotional support, experiencing stress, feeling anxious or any other distress. The challenge may come in the form of relationships, habits, finances, physical or emotional health, or spirituality. Whatever it is, our Peer Support Specialists have either been through it, or something similar!
No, we do not offer therapeutic services nor will this replace any services you currently are participating in. This platform is an added support service that is offered when needed.
We are currently available Monday through Friday from 8:00 AM to 5:00 PM. As we know, that life hits us at all hours of the day. Because we are a new project, and the Coronavirus crisis is providing staffing challenges, you may (on the very rare occasion) encounter a wait-time. Please either stay with us, or try again later, as we really do want to chat with you!
Absolutely not. We want an environment free from boundaries, allowing you to share and engage in a conversation at your speed. You are in control of how long or short the conversation is.
All the Peer Support Specialists operating the chat have been trained in Applied Suicide Intervention Skills Training (ASIST) and can engage in that conversation to determine if higher level of care is needed. We have Clinical Therapists staffed and ready to have a chat transferred to them if a Visitor agrees to the transfer.
No, once again the TakemyHand™ website is funded through the CalMHSA Innovation Project.
Yes, all employees are mandated reporters. We can only report what information you have provided and with the website being anonymous the visitor would have to be willing to give the operator the information needed to report abuse/neglect.
We have a large array of resources that we can give you. We also can assist in getting you linked to Behavioral Health services within the RUHS system of care.